Chapter Three: The Values. Accountability, Trust, Leadership, Advocacy, Stewardship.

Every managed care company has a values page. Most of them read the same. Most of them sit on a shelf.

Atlas took a different route. The five words we hold ourselves to also spell our name, so we cannot post them and forget them. They are built into how we sign off, how we introduce ourselves, and how we grade our own work.

A · Accountability

Owning the file, the call, and the outcome. No file gets orphaned. No decision is anonymous.

T · Trust

Doing the work you were hired to do, whether or not the client is watching. Trust is a compounding asset.

L · Leadership

Setting the standard for the industry, not chasing it. Leading the Way is a working stance, not a slogan.

A · Advocacy

Standing for the injured worker without abandoning the payer's interests. The two are not in conflict when the file is handled right.

S · Stewardship

Treating every dollar, every file, and every hour as if it belonged to someone who trusted us with it. Because it does. Careful with the claim, careful with the client, careful with the worker.

Values are only worth what they cost you when they are inconvenient.

That is why they are on our name badge, not just our values page.